Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms and conditions governing cancellations, refunds, and rescheduling for services provided by ProEdge Life Coaching through our website, https://productivitylifecoach.com. By engaging with our services, you agree to abide by the terms set forth in this policy.

1. Cancellation Policy

a. One-on-One Coaching Sessions

Client-Initiated Cancellations:
Clients may cancel or reschedule a coaching session by providing a minimum of 48 hours’ notice. If this notice is given, the session can be rescheduled without any penalty.

Cancellations made less than 48 hours before the scheduled session are non-refundable and not eligible for rescheduling, except in cases of emergencies as determined at the discretion of ProEdge Life Coaching.

Coach-Initiated Cancellations:
In the rare case that ProEdge Life Coaching must cancel a session, clients will be offered the choice to reschedule or receive a full refund for the canceled session.

b. Group Coaching and Workshops

1. Cancellations for group coaching or workshops must be made at least 3 days prior to the scheduled start date to be eligible for a full refund.
2. Cancellations made less than 3 days prior to the start date are non-refundable but may be eligible for rescheduling to a future session or workshop.

2. Refund Policy

a. One-on-One Coaching Packages

Refunds for multi-session packages are available under the following conditions:

• If cancellation is requested before the first session, a full refund will be provided, minus applicable transaction fees.

• If cancellation is requested after the first session, a pro-rata refund will be issued. This will deduct the cost of used sessions and a 10% administrative fee.

b. Group Coaching and Workshops

Refunds for group sessions and workshops follow the cancellation notice periods outlined above. No refunds will be granted for partial attendance or no-shows.

3. Non-Refundable Items

The following products and services are non-refundable under any circumstances:

• Downloadable digital products (eBooks, templates, worksheets)

• Services or coaching sessions that have already been completed

• Promotional or discounted services and offers

4. Refund Request Process

To request a refund, please follow these steps:

1. Submit your request in writing via email to contact@productivitylifecoach.com with the subject line “Refund Request.”

2. Include your full name, contact information, purchase details, and a brief explanation for your request.

3. Refund requests will be reviewed within 7 business days, and you will be notified via email of the decision.

4. If approved, refunds will be processed within 10 business days and credited to the original method of payment.

5. No-Show Policy

Clients who fail to attend a scheduled session without prior notice will forfeit the session. No refunds or rescheduling options will be provided in these cases. Multiple no-shows may lead to termination of the coaching agreement.

6. Validity Period for Coaching Packages

All coaching packages must be used within their stated validity period (e.g., 1-month or 3-month durations). It is the client’s responsibility to schedule sessions within that timeframe. Extensions may be granted at the coach’s discretion.

7. Dispute Resolution

If you have any concerns or disputes related to a cancellation or refund, please contact us at contact@productivitylifecoach.com. We aim to address all disputes promptly and fairly.

8. Changes to This Policy

ProEdge Life Coaching reserves the right to modify or update this Cancellation and Refund Policy at any time. Updates will take effect immediately upon being posted on our website. Clients are encouraged to review this policy periodically for any changes.

9. Contact Information

If you have any questions about this policy or need further assistance, please contact:

ProEdge Life Coaching
📧 Email: contact@productivitylifecoach.com
📞 Phone: +91-8799952407
🌐 Website: https://productivitylifecoach.com