Effective Date: January 24, 2024
Last Updated: May 24, 2026
This Coaching Agreement (the “Agreement”) governs the Client’s participation in any coaching program offered by ProEdge Life Coaching (“the Company,” “we,” “us,” or “our”) and sets out the rights and responsibilities of both parties. By enrolling in a program, the Client (“you,” “your,” or “the Client”) acknowledges that they have read, understood, and agreed to be bound by this Agreement.
In this Agreement, unless the context otherwise requires: “the Program” means the coaching and mentoring program in which the Client enrolls, including the Productivity and Accountability Program and any other program offered by the Company from time to time; “the Coach” means the coaching professional delivering the Program on behalf of the Company; “a Session” means an individual coaching session forming part of the Program; and “Plan” means the package and duration purchased by the Client (including the Starter, Growth, and Mastery Plans).
The Program is a coaching and mentoring service designed to enhance the Client’s productivity and accountability. It comprises scheduled coaching Sessions together with accompanying accountability exercises, as described at the point of enrollment on the Website, or as otherwise communicated to the Client directly by the Company.
3.1 Coaching Sessions are scheduled on a weekly basis and shall ordinarily take place on the same day and at the same time each week, as agreed between the parties at the commencement of the Program.
3.2 The standard duration of each Session is thirty to forty-five minutes. Where additional time is reasonably required, a Session may be extended to a maximum of sixty minutes, subject to the mutual agreement of the parties.
4.1 Rescheduling. Where the Client is unable to attend a scheduled Session, the Client shall provide no less than twenty-four hours’ prior notice in order to reschedule. Failure to provide notice within this timeframe shall result in the forfeiture of the relevant Session. A single Session may not be rescheduled more than once.
4.2 Postponement Limits. The number of Sessions a Client may postpone is determined by the duration of the Client’s Plan, as follows: for a Starter Plan, one Session; for a Growth Plan, up to two Sessions; and for a Mastery Plan, up to three Sessions. Requests for postponement beyond these limits shall not be accommodated, and the affected Session(s) shall be marked as completed.
4.3 Lateness. A Client anticipating lateness may request a brief postponement of the Session. The Company shall make reasonable efforts to accommodate such a request; however, where it is unable to do so, the Session shall be considered forfeited.
4.4 First Session Booking. The Client’s initial Session must be scheduled and conducted within seven days from the date of purchase. Failure to do so within this timeframe shall result in the forfeiture of the first Session.
4.5 Consecutive Missed Bookings. Where the Client fails to schedule and attend Sessions for two consecutive weeks without communication or response, the affected Sessions shall be marked as completed, and any remaining Sessions shall be forfeited.
4.6 Emergency Pause. In the event of a genuine emergency, the Client may request to temporarily suspend the Program for a period not exceeding four weeks, subject to payment of a pause fee equal to twenty percent (20%) of the original price of the Client’s Plan. Failure to remit the applicable fee within the timeframe specified by the Company shall result in the forfeiture of the relevant Session(s).
4.7 Ghosting. Where the Client remains unresponsive or absent from scheduled Sessions, without prior notice or communication, for a consecutive period of seven days, such conduct shall be deemed “ghosting.” In such an event, the Company reserves the right to terminate this Agreement with immediate effect, and any remaining Sessions shall be forfeited by the Client.
4.8 Attendance Confirmation. The Client is encouraged to confirm attendance for each scheduled Session upon receipt of the corresponding reminder. Where a Session is not confirmed, the Coach may treat the slot as available and use it accordingly.
By enrolling in the Program, the Client acknowledges the importance of complying with the scheduling and attendance provisions set out in this Agreement. These provisions are implemented to ensure the efficient and effective delivery of the Program. The Client’s engagement and commitment are integral to the coaching relationship, and the Company is dedicated to supporting the Client in achieving their goals to the best of its ability.
The fees payable for the Program are those displayed at the point of purchase. Cancellations, refunds, and the Company’s fifteen (15) day money-back guarantee are governed by the Company’s Cancellation and Refund Policy, which is incorporated into this Agreement by reference. In the event of any inconsistency between this Agreement and the Cancellation and Refund Policy in respect of refunds, the Cancellation and Refund Policy shall prevail.
Information disclosed by the Client in the course of the Program shall be treated as confidential and handled in accordance with the Company’s Privacy Policy. The Client likewise agrees to maintain the confidentiality of any proprietary materials, frameworks, or methodologies disclosed by the Company.
The Client acknowledges that the Program is a coaching and mentoring service and does not constitute medical, psychological, therapeutic, legal, or financial advice, as set out more fully in the Company’s Disclaimer, which is incorporated into this Agreement by reference. The Company makes no guarantee of any specific outcome, the achievement of results being dependent upon the Client’s own participation and effort.
The Company reserves the right to terminate the Client’s participation in the Program where the Client repeatedly fails to adhere to the scheduling and attendance provisions of this Agreement, engages in conduct that is disruptive or unlawful, or otherwise materially breaches these Terms. Termination shall not affect any rights or obligations accrued prior to the date of termination, and any refund payable upon termination shall be determined in accordance with the Cancellation and Refund Policy.
This Agreement is supplemental to, and forms part of, the Company’s broader contractual framework, comprising its Terms and Conditions, Privacy Policy, Cancellation and Refund Policy, and Disclaimer. In the event of any conflict between this Agreement and the Terms and Conditions in respect of the delivery of the Program, this Agreement shall prevail to the extent of the specific matter addressed herein.
Nothing in this Agreement shall operate to exclude, restrict, or override any non-waivable rights conferred upon the Client under applicable consumer protection law. To the extent any such right applies, it shall prevail over the corresponding provisions of this Agreement.
The Company reserves the right to modify or update this Agreement at any time. The Client shall be notified of any material changes, and the Client’s continued participation in the Program following such notification shall constitute acceptance of the modified Agreement.
By enrolling in the Program, whether by purchase, written confirmation, or electronic acceptance, The Client acknowledges that they have read, understood, and agreed to this Agreement and agree to be bound by its terms.
ProEdge Life Coaching
Email: contact@productivitylifecoach.com
Website: productivitylifecoach.com